All posts by banking

Food becomes a family affair

Reported by | Updated: August 4, 2020

Tarannum Hasib, Chief Distribution Officer & Director – Marketing at Canara HSBC OBC Life Insurance, narrates her experiences with food during the lockdown: We have all heard the saying that ‘you are what you eat’. However, during the lockdown, we have discovered a new extension – ‘you are also in the process of preparing the […]

Workforce Migration – Emerging Horizons

Reported by | Updated: August 4, 2020

Workforce migration is the phenomenon, which can be traced with the age-old evolution of the human civilization. In the initial stages, it was because of the biological, physiological and safety needs of group living followed by social needs culminating into developmental economic and actualisation needs, which has very beautifully been described by Maslow’s hierarchy of […]

Logins up 54%, Transactions up 33%

Reported by | Updated: August 1, 2020

PNB MetLife Insurance focuses on 3Ds – Data, Digitize and Disrupt In the insurance industry, customer data is a precious resource that is both avidly protected and used to improve business. In response to increasing consumer demand to access information and services anytime, anywhere, PNB MetLife Insurance Co has taken several steps. Samrat Das, Chief Operating […]

South Indian Bank aims to maximize its digital pie

Reported by | Updated: August 1, 2020

The bank has several digital initiatives that have helped it to stand out in the crowd: South Indian Bank foresees in the long term the predominance of digital channels to the extent that most of the transactions will be through these channels with minimum requirement for customers to visit branches. In line with this conviction, […]

Axis Bank introduces humanoid AXAA

Reported by | Updated: August 1, 2020

Axis Bank has come out with an automated voice assistant AXAA, an AI-powered conversational voice bot with an aim to address the increasing number of queries from customers effectively and promptly. The launch is part of the bank’s ‘Dil se Open’ philosophy, to build a sharper customer focus and embark on a journey of constant […]

Fortinet acquires OPAQ Networks

Reported by | Updated: August 1, 2020

Cybersecurity solutions provider Fortinet has acquired OPAQ Networks, a Secure Access Service Edge (SASE) cloud provider based in Herndon, Virginia. OPAQ’s Zero Trust Network Access (ZTNA) cloud solution protects organizations’ distributed networks – from data centers, to branch offices, to remote users, and Internet of Things (IoT) devices. Fortinet’s Security Fabric combined with OPAQ’s patented […]

FSS adds new features to its Prepaid CMS

Reported by | Updated: August 1, 2020

FSS, or Financial Software and Systems, said it has added innovative capabilities to its Prepaid Card Management System (Prepaid CMS) to deliver greater value to cardholders. Prepaid card issuers can now issue instant, open-loop virtual co-branded merchant wallets paired with value-added services such as instant lending at the point of purchase to differentiate their card […]

BOB Financial Solutions opt for Fiserv

Reported by | Updated: August 1, 2020

BOB Financial Solutions, a wholly owned subsidiary of Bank of Baroda, has chosen Fiserv, a leading global provider of payments and financial services technology solutions, to enable the digitization of its end-to-end card issuance and processing cycle and support the launch of several new and high-tech products including contactless credit cards, tokenization and integration with […]

Kotak Bank launches 811#DreamDifferent card

Reported by | Updated: August 1, 2020

Kotak Mahindra Bank launched the 811 #DreamDifferent credit card, specially tailored for Kotak 811 customers based on their banking preferences. The card offers a completely digital experience, right from applying for it till the time the card reaches the customer. Kotak 811 customers can instantly apply for the card on the Kotak mobile banking app. […]

Universal Sompo introduces AI-powered virtual agents

Reported by | Updated: August 1, 2020

Universal Sompo General Insurance has launched AI-powered virtual agents for its motor claims services. These agents will use conversational AI to automate the routine conversations traditionally handled by live agents. The First Notice of Loss (FNOL), which is the first step in claims processing, is usually a call center-based service, which requires extensive questions and […]

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