Spanish bank Santander has introduced a new smartphone app that will enable its customers to make payments with their voice by talking to the app. A pilot in this regard was conducted successfully. The bank said it has revamped its voice recognition technology to allow customers to make transfers to existing payees by speaking to their iPhone SmartBank app. It is the first major bank to offer the service and comes after it launched its ‘voice assistant banking’ technology earlier. Ed Metzger, Santander UK’s head of innovation technology and operations, said this pioneering technology has huge potential to become an integral part of the future banking experience, playing a transformational role in the industry and redefining how customers to choose to manage their money.
