Ujjivan Financial Services, which is about to set up a small finance bank, is implementing an integrated Assisted Bank-in-a-Box edition of CRMNEXT as an effort to achieve faster growth with sustained innovation. The solution helps the process of customer on-boarding, introducing new products and meeting customer demands by automating and customizing processes to fit the modern-day financial requirements. Ittira Davis, COO & head of Transition, Ujjivan Financial Services, said as the company launches its banking operations, customer engagement and satisfaction are its top priority and it chose CRMNEXT’s Assisted Bank-in-a-Box solution because of synergies in the product’s offerings and the company’s vision. Ujjivan will be focusing highly on mobility solutions and will implement mobile technology using mobiles and handheld devices to reach the rural customers, he added. The Assisted Bank-in-a-Box solution is a first of its kind, which is designed to provide out-of-box solutions for all customer management needs including inquiry to sales management, eKYC, biometric integration, ready adaptors for CIBIL, Aadhar, PAN verifications etc.
