HDFC Bank has launched its toll-free banking service which will help customers in carrying out six basic banking transactions just by dialling the numbers. Customers will receive an instant SMS with the information requested including mini statement and balance enquiry on their registered mobile number. Nitin Chugh, head – Digital Banking of the bank, said other four services requests – download mobile banking app, cheque book request, account statement and email statement – can also be made by dialling toll-free numbers. He said this is part of the bank’s efforts to expand convenience banking through digital initiatives and this service is completely free of cost and no charges are applicable to the customer either while making the call or receiving the SMS. Customers with even the most basic mobile handset can use this service to access their accounts from any location at any time of the day or night. For this service, the customer needs to register first via SMS, or net banking or by visiting the nearest branch or ATM. However, customers already registered for SMS banking can immediately avail of the service.
