Tag Archives: Customer/user experience

Customer/user experience versus security in banks

Reported by | Updated: November 27, 2018

Is customer/user experience often in conflict with security in banks and financial services institutions? Vivek Gupta, CISO at Allahabad Bank, is of the view that it was traditionally believed that enhanced customer/ user experience leads to compromise with security. He tells Banking Frontiers in an interaction that in the recent past, a number of applications […]