SVC Bank (or the Shamrao Vithal Cooperative Bank) has launched its upgraded call center SVC Care. The bank’s chairman Udaykumar Gurkar inaugurated the call center in the presence of senior managers of the bank. Prominent Marathi actress Spruha Joshi who is also the bank’s customer since many years, was the guest at the function. The upgradation is part of the bank’s strategy to deliver an exceptional banking experience to its customers. Customers can access information pertaining to their accounts and carry out other transactions through this facility. The call center will operate 24 hours, 7 days a week, including holidays, and will be accessible to customers of the bank across India. The facility is equipped with state-of-the-art CRM software for easy customer request processing, ACD, dialler & integration with infoservice software for enabling real time blocking of net banking, debit card and mobile banking, integration with indigenously developed Genius Core Banking Software. SVC Care will have trained professionals referred to as SVC Soldiers on a mission to provide round the clock, quality customer care. Rakesh Singh, head – Retail Banking at the bank, said the first phase of the call center operations will focus on service requests, queries, feedback and complaints, as a part of inbound facility coupled with customer engagement right from the start of the relationship as part of the outbound facility.
