smartForce Video KYC

Reported by: |Updated: March 26, 2020

Naveen James

In a highly competitive & digital complied world of today, ensuring that the customer gets the right product for his/her money’s worth has become a key challenge. Almost anything and everything can be procured through e-markets today which makes it challenging for both buyers as well as sellers to ensure no fakes and frauds do not impact the business. To ensure sanity and security of the digitally complied e-markets, Sudesi has introduced SmartForce Video KYC for seamless buying and selling experience.
Organisations can now sell their products by requesting customers to voluntarily comply with a Video KYC to make sure their investment is as per what they desired. Video KYC ensures hassle free transaction by eliminating the agents and frauds that have been quite rampant in the digitally complied e-markets.

CapaBilities oF smartForCe Video KYC

The SmartForce video KYC has two interesting options: Assisted V-KYC and Self V-KYC. In assisted mode, the agent/employee visits the customer and captures the customer video KYC in on a mobile app. In case of self/voluntary mode, the customer is sent the V-KYC link via SMS or e-mail. The customer can open the link in his/her phone and completes the V-KYC

Assisted Video KYC

  • Details of Customer sent to the Agent on his Verification Mobile App.
  • Agent visits the customer and completes the verification process in front of the customer.
  • Submit to the server for further processing.
  • Record the details of the agent/ employee who has performed the verification.

SElF/VoluntarY Video KYC

  • Customer provided with a shortened link through SMS/e-mail.
  • Based on his convenience, the customer can initiate and complete the KYC process.
  • Submit to the server for further processing.

SmartForce Video KYC uses AdStringO’s Shrinkman Compression at the end- point to reduce the captured file size up to 90% without changing Aspect Ratio and Quality for easy transmission, even on a 2G network.

Backend Web portal

The SmartForce – Customer Verification Backend Web portal provides following functionalities:

  • Application Management
  • MIS/Record Management

Application Management

Application Management provides access add/delete/manage details related to Mobile Application Usage/masters.

  • Manage Applications Users
  • Manage Channels
  • Manage Products

Mis/Record management

  • Access to view the complete d verification details, video and approve/ reject the data.
  • Flexibility to download data, video and pdf upon user request.
  • Reports generation basis
    – Products
    – Users Code
    – Application Number
    – Verification Status
    – Filter on Date Range