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Route Mobile launches Verbatim

Route Mobile, a leading cloud communication platform service provider to enterprises, OTT players and mobile network operators, has release ‘Verbatim’, a solution to simplify and expedite the compliance process for banking and financial instructions, as well as enterprise clients and increase customer and agent satisfaction across the board. The company said in a typical scenario, a bank’s contact center is obligated by law to explicitly provide specific disclosures to the end customer, usually by reading it out over the phone, which can be time-consuming, confusing, and not always have the desired result of clarity. Verbatim solves this problem by sending a short URL via SMS and/or email that takes the customer to a webpage with all required disclosures and terms and conditions for easy acceptance. The solution provides enhanced analytics and tracking of end users’ acceptance for robust record keeping. Rajdipkumar Gupta, Managing Director and Group Chief Executive Officer, Route Mobile, said the company’s constant endeavor has been to simplify communications both for enterprises and its customers with its cutting-edge technology using CPaaS (Communications Platform as a Service). Verbatim is one of the newest offerings that helps enterprises to boost compliance conversions and shorten the agent-customer interaction time.

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