The Royal Bank of Scotland is expected to open what is described as Britain’s first cashless bank branch. The branch is to be located at Bishopsgate, London replacing a physical branch located at Threadneedle Street. The digital bank will not have any frontline cashier services and will not have an ATM. Instead, it will be used for other banking needs. Video banking, where people can book appointments to talk to bankers via video chat will be available, as well as staff to assist with online banking and ‘presentation space’ for anyone to attend sessions on protecting against scammers and managing their finances. A spokesperson for the bank said more of the bank’s customers are choosing to bank using apps and online banking. For those customers who require cash, or counter services, there are several free to use ATMs nearby, he added. Natwest, a sister company to RBS, has launched 3 such branches already in Leeds, Manchester and Oxford although all have ATMs.
