The Reserve Bank of India directed banks to strictly follow guidelines on National Electronic Fund Transfer, or NEFT. The central bank said the instructions issued by it in this regard should be adhered to by direct as well as sub-member banks in the NEFT, in both letter and spirit. It has asked banks to educate all their staff about NEFT process in general and extension of the facility to customers and charges applicable on the service. Banks should ensure that NEFT applications forms with proper instructions are made available at all branches, it said. The charges applicable on NEFT transactions should be displayed at all branches or locations of the bank where NEFT transactions can be conducted. RBI also observed that, in many cases the officers/staff dealing with the NEFT desk at different branches were not aware of many of the above features of NEFT and customers were not guided properly.
