Punjab National Bank has awarded the contract to support and manage its ‘Pradhan Mantri Dhan Yojana’ contact center for a ereiod of five year sto Aegis, the business process outsourcing (BPO) arm of Essar group. This would be the first customer contact center being outsourced by a PSU bank for the scheme. Under the contract, Aegis will provide customer lifecycle management support for the banks’ products and services such as deposits operations, core banking processes, lending services, internet banking, and account and card related services. Aegis will also manage customer on-boarding and service operations, data management and collections under the scheme for the bank. It will also provide CRM platform, customer grievance resolution module and customer intelligence to the bank
