Mahindra & Mahindra Financial Services has received the CMMI Institute’s People-Capability Maturity Model (P-CMMI) Maturity Level 5 certification. The company is the first NBFC globally to achieve this international benchmark. The appraisal was led by Rajesh Naik of QAI India. An appraisal at Maturity Level 5 indicates that the organization is performing at an ‘Optimizing’ level, which means the organization is continually improving its processes based on a quantitative understanding of its business objectives and performance needs. The organization uses a quantitative approach to understand the variation inherent in the process and the causes of process outcomes. Ramesh Iyer, vice chairman & managing director, Mahindra & Mahindra Financial Services, said the company is always focused on strictly adhering to processes and constantly developing our people practices. People-Capability Maturity Model has enabled the company to continually benchmark and improve its people practices, he added. Vinay Deshpande, chief people officer at the company, said the People CMMI Level 5 assessment is a testimony to the company’s people centricity.
