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Mahindra Insurance Brokers get P-CMM Level 5 certification

Dr Jaideep Devare, MD, Mahindra Insurance Brokers (center right), Rajesh Naik of QAI India (center left), Ramesh Iyer, vice chairman & MD, Mahindra & Mahindra Financial Services, Vinay Deshpande, chief people officer, Mahindra and Mahindra Financial Services (top left) and Nikhil Save, head – People Development, Mahindra Insurance Brokers (bottom left) at the presentation of the certification.

Mahindra Insurance Brokers, a subsidiary of Mahindra & Mahindra Financial Services, and which undertakes the business of insurance broking, has received the CMMI Institute’s People Capability Maturity Model (P-CMM) certification and rated at Maturity Level 5. The company is the first insurance broking company globally to achieve this international benchmark. The appraisal was led by Rajesh Naik of QAI India. An appraisal at Maturity Level 5 indicates that the organization is performing at an ‘optimizing’ level and is continually improving its processes based on a quantitative understanding of its business objectives and performance needs. The company said it uses a quantitative approach to understand the variation inherent in the process and the causes of process outcomes. Ramesh Iyer, vice chairman & managing director, Mahindra & Mahindra Financial Services, said Mahindra Insurance Brokers achieved P-CMM Maturity level 5 by focusing on process performance through incremental and innovative technological improvements. The agile and empowered workforce has helped the company stay ahead of the curve in a challenging industry, he added. Dr Jaideep Devare, managing director, Mahindra Insurance Brokers, said the company has been striving relentlessly to provide its team members across geographies with opportunities to develop their competencies and capabilities so that they can consistently deliver a delightful customer experience. This benchmark achievement is a testament to the systems and processes the company has put in place, to improve people capabilities, and to the commitment to the customers, he added. The company provides direct insurance broking for corporates, SMEs and retail customers, and a range of products for life and non-life insurance. It also offers risk management services, portfolio management and claims management services.

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