Anilkumar Satyavarpu, CHRO at Magma HDI General Insurance reveals how the company achieves it learning objectives:
Ravi Lalwani: What were the key objectives aimed to be achieved through the training programs?
Anilkumar Satyavarpu: Continuous learning is vital regardless of one’s role or career stage. It’s a lifelong process that drives professional growth and development. Extensive research and data demonstrate a positive correlation between learning and professional advancement. With this in mind, our training programs are meticulously designed with set learning objectives for its targeted learners / audience. Some of the key objectives include: (i) Enhanced productivity (ii) Reduced attrition (iii) Developing new skills (iv) Improved working culture (v) Building efficiency and (vi) Learning the organizational culture, ways of working and values.
Moreover, we have also observed that learning initiatives enhance camaraderie among employees, further fostering a positive and supportive work environment. At Magma HDI, we believe that investing in continuous learning not only builds a more skilled workforce but also nurtures a thriving organizational culture.
How were the training initiatives tailored to suit the specific needs of Magma HDI?
Each function within an insurance company, including ours, is unique and requires distinct skill sets for employees to perform their roles effectively. Additionally, the depth of knowledge needed varies across different levels within a single function. To address these varied needs, our training programs are customized to suit the specific requirements of each learner.
For instance, for graduate trainees in our motor claims department need hands on experience in evaluating and processing motor claims. We conduct a 5-day extensive experiential workshop where participants physically inspect damaged cars, identify fake/counterfeit motor parts, and also learn to interact with customers effectively.
We also have launched blended learning programs that combine theoretical learning through e-learning modules, practical sessions during training, and application through on-the-job assessments. In this era of hyper-personalization, each individual’s learning journey is uniquely crafted to maximize their potential.
To enhance the learning experience, we deliver content both in the classroom and online through our learning management system. Additionally, we utilize gamified assessments and interactive sessions to drive engagement and retention. This multi-faceted approach ensures that our training initiatives are not only comprehensive but also highly effective in meeting the specific needs of our organization.
What role did technology play in enhancing the effectiveness of the training programs?
Technology has significantly enhanced the effectiveness of our training programs by enabling continuous engagement with learners throughout their learning journey. This ongoing engagement enhances their ability to grasp concepts and build skills.
Moreover, technology plays a crucial role in enhancing the learning experience, which in turn boosts the effectiveness of the training program.
For instance, through our Learning Management System (LMS), we provide daily learning nuggets to participants in our managerial programs, allowing them to practice various skill sets and techniques with their team members as well. We also use gamified assessments, bite-sized modules, and infographics extensively to make learning more engaging and effective.
Additionally, technology simplifies access to training. Mobile-enabled short-duration content ensures that learning is easy and accessible for all learners, regardless of their location. This multi-channel approach ensures that our training programs are not only comprehensive but also adaptable to the diverse needs of our workforce.
How does Magma HDI measure the ROI?
We evaluate the ROI (Return on Investment) of our learning initiatives through a multi-faceted approach including various parameters:
Level 1: Interaction during the training program, followed by feedback for the program
Level 2: Assessment Scores to assess knowledge, Skill/ behavior change assessment through 180-degree feedback
Level 3: Application of learning at various work scenarios
Level 4: Productivity, less error rates, increase in quality of output, customer/ stakeholder satisfaction
Additionally, it is imperative to conduct pre- and post-assessments to accurately measure the outcomes of our training programs. This comprehensive evaluation framework ensures that we capture the full impact of our learning initiatives on individual and organizational performance.
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