Lloyds Bank has introduced sign language videos to translate online text for the benefit of the hearing impaired customers of the bank. It is the first UK organization to offer such a facility. The service will provide easier access to essential financial information to break down some of the language barriers faced by the hearing impaired customers. The free service will allow customers to receive BSL translations of the Lloyds Bank website using Signly Browser Extension assistive technology. The signed videos are pre-recorded to cover the most popular Lloyds Bank webpages including information on products and services and online banking. Lloyds Bank, Halifax and Bank of Scotland customers who are visually impaired can now connect securely with the bank through the Be My Eyes app. The tool provides visual assistance for everyday tasks, including explaining bank statements, checking and confirming transactions and managing money.
