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KBank alerts customers about deepfake technology to impersonate face, voice

Customers have informed KASIKORNBANK (KBank) in Bangkok that they were conned by call centre gangs into transferring funds, causing them to lose money ranging from 10,000 to several hundred thousand Bahts. 

The most recent case involved a new trick in which the criminal made a video call and used ‘deepfake’ technology to impersonate the face and voice of a police officer, convincing the victim to transfer more than 600,000 Baht.  

KBank emphasises the importance of preventing financial cyber threats while remaining ready to work with government agencies to assist fraud victims in a timely manner, particularly through the establishment of a system for checking account irregularities and keeping them informed about the latest online scams. 

The KBank recently launched the SATI campaign, via hashtag #UseSATIToProtectSATANG, with useful tips to remember such as, “Don’t Be Fooled – Don’t Give Information – Don’t Make Funds Transfer”, via multiple media of KBank.  

Krit Jitjang, KBank President, said that call centre gangs are becoming more sophisticated in cheating victims as they are using tricks that appear more credible. A common trick used by call centre gangsters is calling customers with credit card debts and asking them to make immediate payment by transferring funds to a false account.  

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