ICICI Bank has launched banking services on WhatsApp. The bank said this will enable its retail account holders to carry out banking transactions sitting at home. The service has been introduced at a very appropriate time when the country is under lockdown and people have been asked to operate from homes. The bank’s account holders can utilize banking services even while they are on the social media platform. The need to access ICICI net banking or a visit to the bank branch or even calling up the ICICI call centre will not be required for someone accessing the services on WhatsApp. On the ICICI Bank WhatsApp platform, retail account holders can check their savings account balance, last 3 transactions, credit card limit, get details of pre-approved instant loan offers and block/unblock credit and debit card. Additionally, they can also get details of the nearest 3 ICICI Bank ATMs and branches in their vicinity. A user need not open a web browser to log into the bank’s website, but can do so using the WhatsApp platform. A customer needs to add the number 9324953001 to his contacts and start a conversation. The bank said all the messages on the platform are secured with end to end encryption. And the account information is not shared with anyone. There are no service charges for using the WhatAppservices.
