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ICICI Bank introduces voice recognition service

ICICI Bank launched a voice recognition service by which the bank staff can identify and authenticate a customer, based on his voice. The customers will now need not remember details – bank as well as personal – and passwords to access their accounts. This voice recognition technology works on voice prints that will comprise about 100 characteristics such as voice modulation, speed, accent, pronunciation, etc. These will be stored in the customer’s account and will be used to authenticate the details every time the customers call back. The bank claimed the voice recognition is secure. Chanda Kochhar, MD and CEO of the bank, said it has been noticed that customers, especially those who use smartphones, find it difficult to enter the 16-digit card number and the four-digit PIN with accuracy and at a reasonable speed. The bank, therefore, wanted to offer them a secure and hands-free alternative to the traditional on-screen commands on smartphones. The voice recognition service has the potential to increase security and convenience, she added.

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