ICICI Bank launched of a unique self-service delivery facility, enabling its customers to collect their deliverables like debit cards, credit cards, cheque books and returned cheques, from a branch close to their home or office, in a hassle free manner, anytime any day. The facility, called ‘iBox’, is available at over 50 branches in 17 cities in the country. It is useful for customers who are not available at home to receive their package during working hours. The ‘iBox’ terminals have been stationed outside the premises of the branches which are accessible beyond the official hours. It is equipped with an OTP based authentication system for enhanced security and can be accessed by customers using their registered mobile number 24X7, on all days including holidays. The customers can specify the name of the branch where they want to take delivery of the package. The fully automated process informs the customer of the current status of their package via an SMS at every stage – from dispatch to delivery. Once the package arrives in the ‘iBox’ terminal, an SMS notification is sent to the customer, which carries the GPS location of the ‘iBox’, an OTP and a QR code. The customer has to then visit the ‘iBox’, enter his/her registered mobile number and submit the OTP or show the QR code to open the box and access the package. The deliverable stays in the ‘iBox’ for 7 days during which the customer can collect at any time of the day.
