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HSBC introduces voice biometric identification

HSBC has launched a voice biometric identification service in Hong Kong. The bank had earlier introduced the facility in the UK. Voice biometrics will be used as a form of verification while using phone banking services, reducing the need for local customers to remember a phone banking PIN or answer security questions. The functionality will be available to any customer 18 years old or over who has registered for HSBC’s phone banking services and have a phone banking PIN and mobile on record with the bank. Customers will be able to register for the service via a dedicated hotline, and will record their voice using a standard passphrase. The bank said customers should never attempt to register their voice over any number that is not the hotline, or to disclose information to callers claiming to be HSBC staff helping customers enroll.

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