HDFC Bank has launched a video KYC facility, which will be implemented as an alternate method of establishing the prospective customer’s identity, during the account opening process in a safe and secure environment. The video KYC facility is a result of an Agile Pods comprising teams from Branch Banking, Digital Banking, and Retail Assets working together. Agile Pods at the bank are dedicated teams working on new products and services for customers. This is in line with the One Bank vision of harnessing the competencies and capabilities of various teams for strategic projects in the bank. The bank said the video KYC facility has been deployed for Savings and Corporate Salary accounts and Personal Loans so far and will be rolled out for other products in a phased manner. As per the RBI directions, successful completion of video KYC is equivalent to full KYC and the customers is eligible for all financial / banking products. It is available on working days from 10 am to 6 pm. Prospective customers can now sit in the comfort of their home or office and open a full KYC – all benefits account in HDFC Bank in a few minutes and avail of the bank’s products and services. The video KYC process is online and secure and is a paperless, contactless, and recorded interaction between a bank official and the customer.
