Technology solutions and services company Finesse has opened a process excellence center in Dubai’s central business district area to serve the growing demand for outsourcing services in the banking sector. Finesse said the center will function as a banking process excellence and BPO centre to serve its existing client base and further expand to new customers in the Middle East region. It will provide its customers in UAE, Qatar, Oman and Bahrain with professional managed services, training and project and technology support. With existing head office in Business Bay, Dubai, the new center in the CBD area will mark Finesse’s second regional operating office in UAE.
Finesse CEO Raju Ramesh said with the Middle East’s sizeable and strong developing financial services market, there is an increasing need for sound business process outsourcing. He said as Finesse focuses on the region’s positive economic plans and expanding business network, the company is very excited about the strategic investment and looks forward to offering customers a more efficient, competitive and industry aligned service delivery centre. Finesse COO Sunil Paul said countries in the Middle East have undergone a considerable and positive transformation in recent years. With more banks and financial institutions outsourcing their processes, it opens up an entire range of services Finesse can offer. Finesse is supporting the local financial industry with the technology support and services which enable clients to automate their business processes, implement tighter risk management practices, and meet required regulatory demands while reducing costs, he said.
