Doha Bank has introduced a new integrated communication platform which combines WhatsApp, Facebook Messenger and the HelloDoha e-mail service. The bank said it intends to deliver better and faster solutions to its customers through the new platform. The bank’s digital customer agents will now be able to address queries and complaints received from multiple channels via a single platform in both English and Arabic. The new platform also enables agents and supervisors to track and monitor customer inquiries individually to improve the operational efficiency of the bank’s customer center unit, thereby achieving increased customer satisfaction.
