DigiSaathi – a 24×7 helpline for information on digital payment products and services is set up by NPCI on behalf of a consortium of payment system operators and participants — banks and non-banks. The NPCI has announced that DigiSaathi will be accessible on WhatsApp for the customers to access all the information they need pertaining to digital payment products and services.
DigiSaathi will assist the users with all their queries on digital payments via the chatbot facility on WhatsApp by messaging on +91 892 891 3333. The facility will soon also be available on other social media channels as well.
Launched recently by the RBI Governor, DigiSaathi is an automated response system that helps customers in addressing their queries related to multiple products and services under the payments system umbrella including cards (debit/credit/ prepaid), UPI, NEFT, RTGS, IMPS, AePS, NETC, BBPS, USSD, PPI Wallets, ATM, QR (UPI/Bharat), NACH, TReDs, CTS, MTSS, mobile and net banking. The Consortium of Payment System Operators and Participants including ecosystem partners, banks, card networks, PPIs, fintechs, Payments Council of India (PCI), and Indian Banks’ Association (IBA) came together for implementing this to empower people to adopt digital payments with even more conviction. DigiSaathi is available in both English and Hindi.
