Malaysia’s Bank Simpanan Nasional, in partnership with Cisco, is deploying virtual teller machines to enable virtual, real-time video engagement between customers and tellers in any of the bank’s 31 branches. The service is built on the Cisco Business Edition 7000 unified communications platform, which includes voice over internet protocol, video through Telepresence with Cisco DX 650 and Cisco Jabber for chat functionality and presence. The scalable, open and interoperable technologies are hosted on the Cisco Unified Computing System foundation. Each BSN branch will have three VTMs for a total of 93 machines. These will be supported by 450 virtual teller agents, which will be able to perform up to 80% of typical teller window transactions. Later, the VTMs will offer additional services that include account opening and debit cards, customer information management and bill payment.
