Barclays will start identifying customers with voice recognition technology thus eliminating the need for various questions to be answered when customer access the bank accounts over the telephone. This is the latest step in the banking industry to abolish passwords, moving to technologies which banks believe are more convenient for customers as well as more secure. The system the bank is using learns enough about a customer’s voice within just two phone calls, removing the need for a password or other identification to be offered on future calls. It will be open to all customers, but the bank will proactively offer the service to those who call up regularly, rather than those who tend to use either the branch or website as their main ways of contacting the bank.
