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Bank Muscat has a new call center

Bank MuscatBank Muscat has a new state of the art contact center. It has been set up with the intention of setting new standards in banking excellence. A spokesperson of the bank said the new contact center extends support to all alternate banking channels, including internet banking, mobile banking, ATMs and CDMs. He said the center’s operations are driven by state-of-the-art integrated voice response (IVR) systems for a host of services. With the best in class technology, the center will handle an average 10,000 calls a day. The language options for the IVR facility include Arabic, English and Hindi. Customers can help themselves to obtain all information or make requests for services and products. Notably, customers can report card loss and block their cards through the IVR system. The 100% Omanized center is manned by 140 Omani employees with an equal ratio of male and female staff. The phone bankers are professionally trained in soft skills and customer relations to handle the operations.

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