AI startup Gnani.ai has launched ‘Gnani Collection VoiceBot’, a multilingual conversational voice bot that enables intelligent dialogue between customers and the financial institution using voice assistants on telephony lines. The bot is built with an aim to leverage latest AI technologies to help BFSI customers digitize manual collection processes by using bots to automate customer support calls, manage outbound call campaigns and push the payments to online modes, away from manual payment collection. The bot can address any query on telephony lines be it from a feature phone or a smart phone and in multiple languages. The bot uses conversational AI to have an intelligent conversation with the customer, answering her queries, understand topics such as the RBI moratorium process and helping her make payments. Ananth Nagaraj, co-founder and CTO at Gnani.in, said the voice bot is being used by a number of insurance, credit card and credit loan institutions to address large volumes of routine customer service requests that do not require a physical agent and provide 24*7 customer support.
