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7-day week claims service by Liberty General Insurance

Liberty General Insurance has introduced #Liberty365, 365 days claims service including on weekends and holidays. The company said this is a one of its kind customer focused initiative in India where it will process its policyholders’ claims on all days of the week, unlike other institutions where work happens Monday to Friday. The company’s Motor, Health and Travel insurance customers will be able to avail this service at no extra premium cost. The facility will be available for claims processed in-house by the company’s teams comprising automobile and health insurance experts, ensuring claimants do not have to wait for weekend to pass to avail of the claim service. For motor insurance customers, this service is available for vehicle inspections and cashless repair approvals upon filing a claim as well as for post repair approvals for timely delivery of the vehicle at the participating workshops for claims up to Rs50,000 for private cars, and up to Rs10,000 for 2-wheelers. Roopam Asthana, CEO & Whole Time Director of the company, said customer centricity is at the heart of all endeavors that the company undertakes.

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