Banking Frontiers spoke to Srinivas Tadigadapa, Director – Enterprise Sales, Intel – South Asia, about creating and executing a strategy for tabletization in the BFSI sector.
Banking Frontiers: How do you think technology is changing the whole enterprise landscape with specific reference to offering solutions and engagement platforms to customers in the BFSI Vertical?
Srinivas Tadigadapa: Tablets today are playing an integral role in the enterprise segment. The BFSI industry is undergoing major transformation over the past year or so, by moving to paperless transactions and implementing solutions through tablets. Processing online applications for account opening and other services, transfer of funds without cheques, online account statements are all becoming part of the regular banking process.
With digitization of all customer transactions and data, banks have started improving productivity, optimizing costs, and providing better quality customer service. A large part of BFSI back-end is automated and the need of the hour is to spruce up the front-end; the whole KYC cycle can be shortened drastically. Even in insurance, a lot of authentication of claims process can be done over the cloud, if we embrace the tablet-trend the right way. By embracing the cloud architecture, the BFSI industry can bring down the cost of compute, increase utilization, smarter security and make IT easier to deploy. By being able to introduce a wide range of form factors such as 2-1’S and AIO’s, which focus on high productivity for the employee, the BFSI industry stands to gain much more than just upgrading their IT infrastructure.
