Karur Vysya Bank is intending to have end to end digitization for all aspects of banking as the bank is 100 years old. “We want to simplify the process and make sure our SME clients get the best of our banking talent,” said the K. Venkataraman, MD and CEO of the bank. CEO. The bank will be the first among the old generation small cap bank to go ahead with UPI, he added. Venkataraman, said the bank does not plan on employing call center workers or outsourcing its digital banking. Instead, the bank will facilitate video conferencing and help customers to interact with the bank anytime. The bank also hopes to extend the digital banking operations beyond normal bank working hours. He added initially the bank will look at operating up to 9 pm or 10 pm to attend to customer queries online. Apart from Tiruppur and Ludhiana, the bank is intending to cater to other export hubs in India and position itself a niche bank for SMEs.
