ICICI Lombard General Insurance has launched ‘InstaSpect ‘, which is claimed to be India’s first live video inspection feature for motor insurance claims. InstaSpect allows customers to raise an instant claim via the company’s ‘insure’ mobile app. The customer has to simply stream a live video of the damaged vehicle to an ICICI Lombard claims manager. The claims manager assesses the damage through the video and informs the customer about the extent of liability, documentation and further process involved. The customer can accept the claims manager’s assessment of the damage enabling the claims manager to immediately approve the claim and initiate the vehicle damage repair process. The company said for a hassle-free claim settlement, a customer needs to open InstaSpect on the ‘insure’ app and click on the ‘InstaSpect’ option which connects to the claims manager. The claims manager guides the customer to do the live video streaming and advises him/ her on how to take the video of specific damaged areas and upload the same along with the policy documents. The manager then provides the policyholder with a rough estimate of the damage and the liability. The details and approvals are sent to the workshop even as the car is being transported there. The entire claim approval process takes a few hours. Sanjeev Mantri, ED, ICICI Lombard General Insurance said through this new age motor insurance claims feature, the company has made the claims approval process far more efficient and hassle free for the benefit of our customers.
