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Westpac invests in intelligent digital assistant specialists

Westpac invests in intelligent digital assistant specialists Westpac, Australia, has announced an investment in New York-based conversational AI start-up Kasisto. The investment builds on an existing partnership established with Kasisto in 2020, which has bolstered the bank’s portfolio of AI-powered customer experience technology.

Westpac uses Kasisto’s KAI platform in its chatbots and intelligent digital assistants to assist customers and employees. The investment will enable Westpac to collaborate even more closely with Kasisto in order to provide the most value to customers and employees.

Scott Collary, Westpac Group Executive, Customer Services and Technology, said that the partnership is making it easier for customers to do business with us. The cycles of innovation are getting faster.

“While we’ve made considerable progress upgrading our core systems and capabilities, staying close to new and emerging technologies and partnering with industry innovators is equally important for delivering our digital first strategy. Kasisto’s technology has enabled us to evolve from traditional chatbots into a sophisticated, human-like conversational experience, unified for the first time under a single AI orchestration platform. This means customer queries will be answered more efficiently with reduced wait times and fewer hand-offs,” Collary said.

PR Newswire

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