Tata AIG General Insurance Company deployed its innovative digital quote management solution ‘QMS’ for its field force to offer real-time quotes and instant, over-the-counter, full-fledged package policies in ‘zero’ waiting time to its clientele of small and medium enterprises. Instant, over-the-counter full-fledged package policies are a first in commercial business segment, and with QMS Tata AIG has recorded its footprint of charting a new course in redefining customer journey experience through smarter, faster and efficient deliveries. Armed with pre-underwritten approval limits, special cases’ approval workflow and instant over-the-counter policy issuance capabilities, ‘QMS’ is a technology innovation used for streamlining the end-to-end Quote-to-Policy process life cycle for channel partners, producers and field force to offer quick quotes and instant policies anytime, anywhere. Currently, it is being used for Marine Open Policy, Fire package policies and Workmen Compensation products. Sushant Sarin, executive vice president & head – Commercial Lines & Reinsurance, Tata AIG General Insurance, said QMS is a unique, convenient tool engineered to empower our channel partners and producers with smarter, faster and efficient processes to offer over-the-counter policies instantly in ‘zero’ waiting time. With more than 80 per cent of cases currently managed through this platform, the company has considerably enhanced its operational efficiencies, productivity and manpower savings by cutting down manual interventions and backend operations towards policy issuance processes.
