State Bank of India has introduced ‘State Bank of India NO Queue’ mobile app to help its customers save time while availing banking services. Arundhati Bhattacharya, chairman, launched the app in Mumbai. The app can be downloaded from Google Play store and Apple App store. It is a mobile based virtual queuing application for customers to book an instant queue ticket for selected services at select branches. Based on the services selected by the customers, the list of branches with addresses providing those services within a configured radius of 15 kms will be populated in the app. Customers can view the details such as expected waiting time at the select branch, number of customers waiting and distance to the branch from the point of booking. Once the customer reaches the branch, he has to activate his queue ticket and he will be serviced immediately, thus avoiding waiting time.
