Governor Raghuram Rajan visited State Bank of India’s InTouch outlet at Phoenix Market City in Mumbai. The digital outlet, India’s first of its kind, offers multiple services like instant account opening, instant issuance of debit card, live interaction with experts, opportunity to buy financial products, secure your dream home under one roof. INTOUCH is part of SBI’s digital banking strategy to build greater connect with the next generation customers. Rajan was shown the various aspects of the digital outlet; instantaneous bank transactions with Express Banking, interactive applications for financial planning with Smart Table, internet banking kiosks with Online Booth, helping the customer achieve their goals with Dream Zone, live interactions with experts through Expert Pod. Arundhati Bhattacharya, chairman, SBI, said InTouch will help the bank connect with the next generation of customers. There are 7 SBI InTouch outlets in India across Mumbai, Bangalore, Chennai, Kolkata, Delhi and Ahmedabad. The bank plans to scale up the INTOUCH program over the next few months to cover other centres.
