Pramod Kathuria, CEO, Easiloan shares the details of the focused technology that company has invested in to provide better customer service:
Ravi Lalwani: Which technologies have you chosen to dive deeper into, which are beyond your role as a CEO of your kind of organization?
Pramod Kathuria: As the CEO of the tech-focused housing finance company, I have chosen to dive deeper into artificial intelligence and machine learning. These technologies are all rapidly evolving and have the potential to significantly impact our business. By understanding these technologies, I can make better strategic decisions that will position our company for success in the future.
Is that deep dive driven by curiosity or opportunity or difficulty or something else?
My deep dive into these technologies is driven by a combination of curiosity, opportunity and difficulty. I am curious about how these technologies work and how they can be used to improve our business. I also see an opportunity to use these technologies to gain a competitive advantage. Finally, I recognize that these technologies are complex and that it is important for me to understand them to make informed decisions.
Briefly describe business decisions or technology decisions that have you altered or fine-tuned based on your deeper understanding of technology. What benefits do you expect?
As a result of my deeper understanding of technology, I have made several business decisions that have improved our company. For example, I have invested in artificial intelligence and machine learning technologies to improve our customer offering and better customer recommendations to improve our accuracy. I would also like to explore investment in blockchain technology to improve the security of our data.
Over the next 1-2 years, do you intend to deep dive into a variety of technologies or restrict yourself to a few? Which ones?
Over the next 1-2 years, I intend to continue to deep dive into a variety of technologies. I believe that it is important for me to stay up to date on the latest technological trends to make informed decisions about the future of our company. I also believe that a deep understanding of technology can help us to identify new opportunities and to solve problems in new and innovative ways.
Like technologies, do you also deep dive into select technology vendors, or do you leave that to the experts in your team?
Like technologies, I also deep dive into select technology vendors. I believe that it is important to have a strong relationship with our technology vendors to get the best possible support and service. I also believe that it is important to understand the strengths and weaknesses of different vendors to make the best possible decisions about our technology infrastructure.
Are you expanding, consolidating, or maintaining the number of technology partners in your organization?
I am expanding the number of technology partners in our organization. I believe that it is important to have a diversified portfolio of technology partners to mitigate risk and to ensure that we have access to the best possible technology solutions.
Briefly describe the expansion and transformation of your technology team in the last 2 years.
In the last 2 years, our team has expanded from 10 people to 50 people. This expansion has allowed us to keep up with the rapid pace of technological change and to meet the growing business demand for our products and services. Our tech and business team are now composed of a wide range of technologies, including artificial intelligence, machine learning and business focus resources with an appreciation of technology. This has allowed us to develop innovative new products and services that have helped us to grow our business.
Research and Development Focus: We heavily invest in training and development for our team members, fostering a culture of continuous learning. We encourage our team to share their ideas and innovations, driving our research and development efforts.
Collaborative Culture: We value teamwork and communication, working together to solve problems and achieve our goals. Our collaborative environment cultivates creativity and promotes a sense of ownership among team members.
Commitment to Quality: We rigorously test our products and services before releasing them to our customers. Quality assurance is a core principle in our development process, ensuring that our solutions meet or exceed customer expectations.
Customer-Focused Approach: We actively listen to our customers and leverage their feedback to improve our products and services. By putting our customers at the center of our decision-making process, we aim to deliver solutions that address their specific needs and pain points.