IndusInd Bank opened its first digital branch at IndusInd Cybercity Rapid Metro station, Gurgaon, becoming the first bank in the country to have a fully digital branch at a metro station. The bank owns the branding rights of Gurgaon metro station. The bank said the digital branch would deliver best-in-class service to its growing tech savvy customers.The branch has an interactive video branch machine, which is a first in India. The machine allows customers to connect with the remote teller over a real-time video call and perform regular banking transactions like statement printing, cheque deposits, opening of FD account and encashment, funds transfer along with dispensation of cash. The branch lobby also has a smart table with iPads on which customers can do a host of banking and non-banking transactions. Romesh Sobti, MD and CEO of the bank said digitization of businesses has become the central theme of the bank and it hopes within a span of few years, digitization would become an inherent part of banking. Sumant Kathpalia, head Consumer Banking, of the bank, said with the fully digital branch, the bank has further strengthened its commitment to offer its customers efficient and personalized banking services and solutions.
