The learning of one technocrat – Srivaths Vardharajan, COO / CTO at Spice Money:
Question: What 2 things would you do differently today compared to what you did earlier in the area of…..
Team Management:
Have hybrid teams with 40% youngsters (management trainees), 30% external roles (to challenge internal thoughts) and remaining 30% internal leaders and teams (strong warriors).
Vendor Management:
There is no vendor management, only partner management, which means:
1. SLA driven with rewards and accountability.
2. Joint innovation in new space.
Project Resource & Timeline Planning:
1. Agile value driven projects (measurable ones).
2. Do fewer lean and impactful projects adding to top line or bottom line.
Technology Upgradation:
1. Adopt more platform-based approach focused on data driven strategy.
2. Adopt ML/AI basis use cases supplementing point 1.
User Training:
1. Continuous skill upgrade beyond the field of work.
2. Involve the users as part of design process – learning is faster for adoption and will be practical.
Project Budgeting & Annual IT Budgeting:
1. investments in asset light models.
2. Re-asses every quarter and year on what we should not do and what we should do by replacing earlier decisions.
Minimizing/Mitigating Technology Risk:
1. Information and risk process as integral part of delivery.
2. More automation by getting real time fraud assessments and reduce human dependency (rules, workflow, data, ML/AI).
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