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CX – A Strategic Imperative

The customer experience (CX) has emerged as the most critical driver of customer engagement and competitive advantage for all retail focused BFSI companies. Customers are demanding more and more self-serve options and BFSI companies are racing to fulfill their expectations. 94% of firms across both banking and insurance say that improving the customer experience is the key objective behind launching new AI-enabled initiatives. More than half say that at least 40% of customer interactions are AI-enabled. 78% of customers expect to increase touchless interactions.

CX as a competitive advantage is now a boardroom topic. So, the challenge for BFSI companies is to think of it holistically and approaching it as an organization wide mission. Banking Frontiers is delighted to welcome you to this webinar and propel your enterprise towards Improving your responsiveness and delivering a better customer experience. Participants will also get a chance to hear industry experts talk about CX Trends for 2021 and Beyond.

Register Here!


Learn about the latest innovations in CX and how to put them to work for your company
The changing customer expectations in a highly dynamic environment
Gain understanding and know best practices and customer
service skills that help small and large teams deliver exceptional support to their customers
The challenges in delivering a frictionless customer experience
The roadmap to design a customer experience strategy for competitive advantage


New and innovative ideas to delight customers
Tips on taking your support from good to great
Skill-based workshops for teams of all sizes
Suggestions on building and measuring customer loyalty the right way


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