DBS Bank and POSB in Singapore have launched Video Teller Machines (VTMs) for round-the-clock banking services in nine locations across the island. The new machines will be located at Yishun North, Toa Payoh North, Bedok North, Bukit Batok West, Tampines Hub and Rivervale Plaza among other locations. Besides providing services like balance enquiries, change of particulars and statement requests, the VTMs will also provide the option of ‘face-to-face’ assistance from bank tellers via live-video streaming. In addition the VTMs will be able to dispense internet banking security tokens instantly and allow customers to apply for debit cards and obtain them instantly. According to DBS Bank MD Jeremy Soo, the VTMs are an example of how the bank is reimagining banking, using digital technology and innovation to extend its reach, enhance its efficiencies, and create tomorrow’s solutions.
