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CX Journey To The Customer’s Mind

Round Table Conference


While digital natives are often the low hanging fruit, a vast majority of the customers are tougher to engage with, especially when it comes to varied services such as cross-selling, KYC updates, loan collections, claims processing, etc. The huge diversity in income profile, family profile, risk profile, credit rating, collaterals, financial literacy, etc. makes customer service a complex and expensive proposition. Further, the goalposts keep shifting as customers adopt newer types of devices and channels, and expect even more personalized interaction. CX benchmarking is now a CEO-level concern.

So, what are the contours of today’s ideal customer-centric omni-channel solution? What solution architecture will ensure agility and scalability? What is the ideal direction for technology and partner consolidation? How can technology costs be flattened out? What is the roadmap from customer journey to customer lifecycle?

Banking Frontiers is organizing a roundtable of selected digital leaders to discuss these thought- provoking challenges and map the emerging directions. We are pleased to invite you to this conversation and look forward to your active participation.

Date: Friday, December 9, 2022

Time: 6.30 to 8.30 pm, followed by cocktails & dinner.

Venue: Salon Voltaire, Sofitel, BKC

RSVP: Ashish Verma – 98332 36943 | [email protected]

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