Jayarama Bhat, MD and CEO of Karnataka Bank, says digital banking is poised to take the banking experience to a new high in the years to come. Addressing the regional heads of the bank during the third quarter business review conference in Mangaluru, he said the need of the hour is to create innovative alternative delivery channels to suit the changing preferences of bank’s clientele and to popularise such delivery channels amongst the customers and the public. This will help the bank to improve customer satisfaction and the operational efficiency, he said. He told the staff that the bank should exploit the technology induction in the bank to reach out to potential clients. At the same time, credit augmentation and monitoring, NPA management and CASA shall also continue to be the prime focus areas in the ensuing months, he added.
