HDFC Bank has facilitated the introduction of its Eva chatbot on the Digital Seva Portal of Common Services Centers (CSCs). The facility is expected to support Village Level Entrepreneurs (VLEs) in providing banking services for last-mile rural consumers. Using Eva, VLEs will learn about the products and services offered by HDFC Bank, which in turn will improve services offered to the last mile customers. The bank said the 24×7 service will allow VLEs to access accurate information about various products, processes and resolve queries about HDFC Bank’s services. VLEs would be able to improve their business by learning about account opening, loan lead generation and product details. Through Eva, VLEs will also be able to access training content to become a Business Correspondent by taking a quiz before getting the certification, as per the regulatory process. Currently, 1,27,348 VLEs are providing HDFC Bank’s products and services in semi-urban and rural India. Smita Bhagat, Group Head – Government and Institutional Business (GIB) and Startups at the bank said this is initiative will bridge the gap between India and Bharat. Urban India has been quick to learn and adapt to the world of digital but it is yet to benefit Bharat,
she said and the bank is trying to bring about a change by empowering VLEs to learn more banking services and improve their business by helping others.
