Bank of India intends to outsource its credit card management (end-to-end) and other related back office operations. At present, the bank has a credit card base of 1.5 lakh holders and this is likely to go up to 5 lakh in the next three years. The bank has arrangement with VISA International and MasterCard International for issuing credit cards. The whole activity at the moment is outsourced on end -to-end basis. It is now looking for a new service provider to undertake the enhanced scope, including establishing a 24 x 7 call center to handle enquiries/ complaints and grievances of the cardholders such as hot listing, billing queries, etc. The service provider should have facilities to host Master Card International Process and VISA Card Process port.
