The lifestyle digital bank of Emirates NBD, Liv., is introducing Olivia, an AI-powered chatbot. The bank is partnering with US-based Kasisto for the project. With the launch of Olivia, Liv. customers can get account information and insights on their spending as naturally as texting a friend, the bank said in a statement. The chatbot can help customers get quick answers on a range of services and can also answer queries on how much customers have spent last month on groceries or in restaurants, helping them plan and manage their finances better, it added. Olivia can also seamlessly hand over the conversation to the Liv. team if customers prefer to chat with a customer service agent. The bank said it will continue to invest in evolving Olivia’s functionalities to become more engaging and intuitive. As Olivia learns and grows, customers will develop a stronger affinity and a relationship of trust with her and therefore want to contribute to her development while also getting instant answers from her on relevant queries, it added.
