TD Bank will offer customer service over Facebook Messenger, enabling live support over any connected device almost instantly. According to the bank, 67% of consumers would like to contact customer support over social media channels (JD Power). Providing personalized support over the world’s most popular social media channel demonstrates its commitment to creating innovative omnichannel banking experiences that meet the evolving needs of today’s digital consumers, the bank said. Messenger support is available from 6 am to 11 pm, EST, seven days a week. Customers can also contact TD Bank Customer Support and speak with a real person, 24 hours a day, 365 days per year. TD Bank has integrated Messenger for optimal simplicity. TD will be searchable directly from Messenger. Customers can also locate the Messenger icon on TD Bank’s mobile ‘contact us’ page. Once on Messenger, customers can get help with general product and account questions. They can also get maps to store locations. The bank will not ask customers to provide personal information, or login information such as usernames, passwords, PINs, identification, or security questions and answers, or account numbers, through Messenger. TD Bank consumer banking head Michael Rhodes said, for customers, convenience means providing instant access to support over digital and social channels. TD Bank recognizes convenience should never come at the cost of a real, human touch. Messenger will help to connect customers with a real person to satisfy their support needs. It’s all part of the commitment to being the human bank, he said.
