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TATA Tele- Business Services


Flow forward with our cloud communication solutions, Smartflo for a business world without boundaries. A smart, multi-modal, multi-functional, flexible, scalable, secure, and reliable suite of cloud-based communication solutions. It is a sophisticated Smartflo of digital connectivity, business intelligence, and productivity.

Features:
Comprehensive Dashboard: Take call notes, monitor live calls, track team progress, access deep data insights, and much more. One dashboard, unlimited possibilities

Smart Call Flows for Agents: Choose a ring strategy that fits your needs. Send calls to best-suited agents or ring all agents simultaneously with parallel ringing for quick query resolution

Intelligent Customer Call Routing: Do not worry about off-hours, different time zones, or gazette holidays. Route calls to available agents, the reception, or play a pre-recorded message to keep your clients up to date

Agent Monitoring: Know when your agents are engaged, track calls to check team productivity, lower call ring time and do more with detailed analytics from the live dashboard

Privacy and Protection: Make the most of our restful API to offer features like click-to-call. Or enable number masking to hide the contact details of one or both, agents, and clients

No Crank Calls: Manage incoming call volume efficiently by minimizing calls from bots, pesky vendors, or spam callers. Add numbers to the blacklist in real-time with our easy-to-use portal

Manage Contacts: Integrate with CRMs to conveniently check lead status, create easily accessible contact profiles, choose which caller ID to display, and improve customer retention

Sticky Agent: Route customers to agents they already share a rapport with or agents well-versed with their transaction history for quick query resolution

Intelligent Assistant: Encourage customers to self-serve for simple queries or quickly route them to the right department based on their dial pad inputs via an IVR. Automate mundane tasks easily

 

Know More: https://www.tatatelebusiness.com/business-services/cloud-and-saas/smartflo

Ensure round-the-clock access for every stakeholder.

Tata Tele Business Services’ Toll-Free Services are provided on a state-of-the-art and intelligent network with easy-to-remember 1800 and 1860 number series to the enterprises. With an industry-first SLA commitment and an exclusive self-care portal, our services ensure that enterprises can establish higher service standards and be always accessible to the customers.

 

Features:

    • Geography-based/Point-of-call routing – Real-time customized call treatment – Immediate cascading of objectives
    • Time-based routing – Manage time and day distribution accurately – Optimize call center and manpower costs
    • Proportional call distribution – Balance call load at various locations – Optimizes call center and manpower costs
    • Condition-based routing – Caller never hears a busy signal – No calls are missed – Customer serviced all 365 days 
  • PIN-based routing option – Customised treatment to each caller – Screen all incoming calls – Optimize call center and manpower costs

https://www.tatatelebusiness.com/business-services/connectivity/toll-free-services

To know more about our offerings for the BFSI industry

https://www.tatatelebusiness.com/industry/bfsi

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