Articles
Banking Frontiers organized a panel discussion in Kochi, Kerala with senior executives from banks and NBFCs. Edited excerpts: Panelists Sony A, CIO, Digital Head,...
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All posts tagged "Customer Experience"
Banking
State Bank of India has unveiled its next-generation contact centre service, which will provide a more personalised and better client experience. The revamped contact...
Banking
Axis Bank has signed a multi-year technology agreement with Amazon Web Services (AWS) for its digital transformation program. The bank has decided earlier to...
Sticky Post
Specialists discuss the changing role of CRM, personalized communication, power of social media channels, measures & special projects: Finance companies are focusing on increasing...
Sticky Post
Magma Fincorp has evidence that women-led SMEs are growing and are showing high degrees of credit worthiness: Magma Fincorp, the Mumbai based NBFC registered...
Sticky Post
StashFin has adopted Engineering, Technology and Culture practices from bigtechs to fuel its digital acceleration: StashFin, being a digital lending venture, has since 2016...
Articles
At Mashreq Bank, multiple technologies supplement customer insights and drive sales through self-service channels that leads to data-driven channel innovation: Mashreq Bank is UAE’s largest private...
Sticky Post
We are three months into 2021 and the financial world continues to be abuzz with Open Banking and its many possibilities. Leveraging the implications...
Articles
Manu Lavanya, Director & Chief Operations Officer, Max Life Insurance, speaks about the strategy implemented towards driving the next phase of ‘Deep Digitization’ in...
Banking
Financial Software and Systems, or FSS, said it is partnering with India Post Payments Bank to promote financial inclusion among underserved and unbanked segments....
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