Articles
Sanchay Sinha, CGM – Retail Banking Department at South Indian Bank, delves into product innovation, customer experience, and partnerships: Ravi Lalwani: Please provide an...
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Banking Frontiers
All posts tagged "Customer Experience"
Articles
Driven by the ubiquitous presence of smartphones and the ever-evolving landscape of mobile technology, the financial sector entities are undergoing a transformative revolution, as...
Articles
John Duigenan, IBM’s Head of Banking & Financial Services, shares profound insights into data and AI with Babu Nair, Founder & MD of Banking...
Articles
Banking Frontiers organized a panel discussion in Kochi, Kerala with senior executives from banks and NBFCs. Edited excerpts: Panelists Sony A, CIO, Digital Head,...
Banking
State Bank of India has unveiled its next-generation contact centre service, which will provide a more personalised and better client experience. The revamped contact...
Banking
Axis Bank has signed a multi-year technology agreement with Amazon Web Services (AWS) for its digital transformation program. The bank has decided earlier to...
Sticky Post
Specialists discuss the changing role of CRM, personalized communication, power of social media channels, measures & special projects: Finance companies are focusing on increasing...
Sticky Post
Magma Fincorp has evidence that women-led SMEs are growing and are showing high degrees of credit worthiness: Magma Fincorp, the Mumbai based NBFC registered...
Sticky Post
StashFin has adopted Engineering, Technology and Culture practices from bigtechs to fuel its digital acceleration: StashFin, being a digital lending venture, has since 2016...
Articles
At Mashreq Bank, multiple technologies supplement customer insights and drive sales through self-service channels that leads to data-driven channel innovation: Mashreq Bank is UAE’s largest private...
