Tag Archives: Bajaj Allianz

24% of customer interaction volume is moved to WhatsApp

Reported by | Updated: June 5, 2020

Bajaj Allianz General Insurance has adopted a WhatsApp platform for customer service, claim-related queries and complaints. KV Dipu, head – Operations & Customer Service at the company, gives details : Ravi Lalwani: Please share some details about the different services introduced on the WhatsApp platform? KV Dipu: WhatsApp is no longer a personal messaging service […]

Missed call facility from Bajaj Allianz

Reported by | Updated: March 19, 2018

Bajaj Allianz General Insurance has introduced a missed call service for its travel insurance customers. Using the service, the company’s customers can receive comprehensive assistance and information while travelling overseas. The objective behind this unique facility is to provide them prompt and relevant assistance in the time of need. The company said the missed call […]