24% of customer interaction volume is moved to WhatsApp
Reported by banking | Updated: June 5, 2020
Bajaj Allianz General Insurance has adopted a WhatsApp platform for customer service, claim-related queries and complaints. KV Dipu, head – Operations & Customer Service at the company, gives details : Ravi Lalwani: Please share some details about the different services introduced on the WhatsApp platform? KV Dipu: WhatsApp is no longer a personal messaging service […]